On this page, we have compiled a list of the most typical questions we receive regarding our tracking modules. However, if you have any more questions or want additional information you can contact always our team at [email protected].
Is the tracking module for installation suitable and compatible with my vehicle?
Our standard modules: Our tracking modules require a voltage source (plus / ground), and a signal from the ignition to be able to determine when a vehicle is driven. The installation, therefore, is identical to the connection of a standard car radio and thus suitable for all vehicle types.
You will, in any case, receive detailed installation instructions with the delivery of the tracking module. For questions regarding the installation, we are of course here to help at any time, also directly with your car dealership or service centre.
Our OBD2 modules: Our OBD2 modules are simply plugged in to the OBD2 connector of your vehicle, and work immediately. Naturally, your vehicle must be equipped with a standard compliant OBD2 connector for this to function. This is the case generally with all newer vehicles. If unsure, contact your car dealership or service centre.
Should compatibility problems yet occur unexpectedly, we will be happy to exchange your OBD2 module for a standard module or return a full refund for your purchase price.
Does using TSI tracking modules impact my car’s warranty or motor vehicle licensing?
All our modules have all necessary approvals and certifications for unrestricted use in the passenger compartment of your vehicle. For the installation of the module, we recommend to rely on a competent specialist or workshop.
Do I need additional cables or devices for the installation?
No. Our tracking modules are delivered in a complete set. All components and necessary cables are included in this package.
Do I need a WiFi connection or a mobile data plan?
No. Our tracking modules are delivered to you fully functional. The tracking modules only need to be installed in your vehicle and work immediately.
Do I need to perform an initialisation or setup of the tracking module or web portal prior the first use?
The tracking module and the Web portal are delivered fully configured. They can be used immediately.
In addition, you can, of course, customize a variety of default option in the web portal at any time.
How is the mileage of my vehicle recorded?
Our standard modules automatically record any driven distance using GPS. To match the tracking module’s mileage with the mileage from the vehicle’s tachograph, we recommend to synchronize the mileage after installation and at regular intervals.
Our experience has shown that our tracking modules record the mileage significantly more accurately then compared to the tachograph in many vehicles. Over time this leads to the recorded mileages gradually drifting apart. Therefore, the mileage should be synchronized regularly.
Mileage synchronization is done simply from the web portal. You only need to specify the mileage from the vehicle’s tachograph and this value is then automatically applied.
For our OBD2 modules the synchronization occurs automatically using date received from the vehicle’s OBD2 interface.
What software do I need to install on my computer to use the tracking modules?
There is no additional software that would need to be maintained or updated regularly. You need only a device with a current web browser. It is no matter whether this on your home PC, laptop, tablet or smartphone.
You will always automatically receive the latest version and also benefit from any new features and additions.
In your own interest and for security, we, however, do recommend to regularly install any manufacturer updates for your PC or device.